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Payment & Security

Wooddekor.com ensures that every transaction you conduct with us is in a safe and secure environment. We value the trust you place in us. Please read this document on payments and how we ensure security.

What are the payment options which Wood Dekor provides me?

At Wood Dekor you can shop with any of the following options on our website:

  1. Visa, Mastercard and American Express Credit Cards.
  2. Debit card for more than 50 banks.
  3. We currently support Net banking for 30 banks including all major banks like ICICI, HDFC, Citibank, SBI, Axis etc.

Is it safe to use my credit card, debit card or net banking?

Absolutely. Shopping with Wood Dekor is completely safe. Transactions with Wood Dekor are via the payment gateway PayU, which is both VeriSign Secured® as well as PCI compliant. The VeriSign Secured® Seal is the most trusted security mark on the Internet. PCI stands for Payment Card Industry and PayU is compliant with the global information security standards defined for organisations which handle cardholder information. Be assured that your card or account information is encrypted as it travels over the Internet making it well and truly safe.

Does wooddekor.com store my card or account information?     

Wooddekor.com does not collect or store your account information at all. Your transaction is authorized at multiple points, first by PayU and subsequently by Visa/MasterCard/American Express/Banks directly without any information passing through us.However we monitor and review transactions on an on-going basis, to identify potentially fraudulent situations and take immediate corrective steps to mitigate/limit any damage caused/likely to be caused from the same.

Will I be asked to share card information, account information or passwords over phone or email?

The Wood Dekor team will never request you to share any of your payment details over email or over phone.

What other things should I keep in mind during an online transaction?

  1. During the payment process using netbanking you may be redirected to your bank website. Once your transaction is completed you will be brought back to the Wood Dekor website with your order details which you can keep a copy of.
  2. Never press the browser back button when the transaction is still currently being done.

How will transactions on Wood Dekor appear on my Credit Card / Bank statements?

All transactions on wooddekor.com will be under the heading of "Ibibo-wooddekor" on your Credit Card / Bank statements.

What should I do if a transaction fails?                

Transactions could fail due to multiple reasons. Please check for the following:

  1. Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)
  2. Your Internet connection is not disrupted in the process             

If your account has been debited after a payment failure, it will be rolled back within 7 working days. Please direct all questions and further clarifications regarding the above statement to care@wooddekor.com.

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